Exchange & Returns
RETURNS
We offer free returns for 30 days from the date your order is delivered/received.
However, not all items are eligible for return. Any products excluded under our return policy will be noted on product pages and / or at checkout. To be eligible for a return:
1. Item(s) must be initiated for return and placed in the post within 30 days of the date your order is delivered/received.
2. Item(s) were not marked “Final Sale” or “Non-Returnable” or is a"Custom item" at the time of purchase, unless faulty.
3. Item(s) must be returned in the original packaging, and in ‘as new’ condition. This includes attached swing tag, shoe boxes, ribbons and specialty packaging.
4. You must provide a photo of your item/s prior to shipping so we can assess the condition.
*Please note: If you claim a refund on a bundle, the bundle pricing is no longer valid. The items you keep will default to the current sale price and a refund will be given for the remaining amount.
Example: Purchased A Pearl Bundle for $150. Returned one Pearl Ring, current sale price = $52. Your refund is $150-$98 = $52. The above is only an example, the total amount owed will be calculated at the time your refund is requested.
** Please note: Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.
EXCHANGES
At Ravelia, we want you to feel as confident in your choice as you do when wearing it. Should you wish to make an exchange, please note the following:
- Exchanges must be requested within 7 days of receiving your order.
- The piece must be returned in perfect, unworn condition, free of any signs of wear.
- All items must be sent back in their original Ravelia box and/or packaging.
Once your return has been received and inspected, we will gladly arrange your exchange. Please note that any items not meeting the above conditions may not be eligible.