Refund policy
SHIPPING AND DELIVERY
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
What is pre-order?
Occasionally, our inventory may sell out before the next shipment reaches our fulfillment center. In such cases, we offer products for pre-order prior to their arrival. The expected arrival date of the stock is clearly indicated in brackets next to the product name. Once the stock arrives at our warehouse as scheduled, we will promptly ship all pre-ordered items to our customers on the specified date.
How does shipping and delivery work?
After placing an order, our team will carefully select and package your item(s). Please allow up to 72 hours for this process. Orders are shipped only when all items in the order are ready. If your order includes a pre-order item, we will wait until the pre-order item becomes available before shipping your complete order.
Your parcel is expected to arrive within 8 to 12 business days. The delivery method may vary based on the type of order. Once your order is shipped, you’ll receive a confirmation email with a tracking number. Don’t worry if there are no tracking updates within the first 24 hours—sometimes the system takes a day or two to reflect progress.
Delivery times depend on stock availability. If an item has a "sent" date listed in brackets, it indicates a pre-sale purchase. In this case, the item will be delivered within 8 to 12 business days from the "sent" date, assuming the stock arrives at our warehouse as scheduled.
If your order hasn’t arrived within 12 business days, please reach out to us here, and we’ll assist by following up with the courier.
*Please note: that if you purchase a pre-sale item and an in-stock item in the same order, both items will be sent out at the same time once all stock is available at our warehouse for dispatch.
How do I track my order?
Exciting news—your order is on its way! Once we hand it over to the courier, you’ll receive a shipping confirmation email with a 'Track Order' button. Simply click it to view live tracking updates on the courier's website.
Haven’t received your shipping confirmation email yet? Your order might be on pre-order, as indicated during checkout. Check your original order confirmation for details— you’ll receive the shipping confirmation email once the pre-order item arrives at our warehouse.
What is insured shipping?
While we do our best to ensure smooth deliveries, occasional issues can arise. If your package experiences a delivery problem, such as being lost or missing, we can initiate an inquiry to investigate.
For orders with insured shipping, once the investigation confirms the package as lost or stolen, we’ll promptly send out a replacement. However, if you opted not to purchase insured shipping, we cannot guarantee a replacement for lost or stolen items.
Help, I think my order is lost/hasn't been delivered?
Concerned your order might be lost in transit? While our couriers typically estimate delivery within 8 to 12 business days, delays can sometimes occur due to unforeseen circumstances. If this happens, your tracking information may be updated with a new "delayed" delivery date.
If your order hasn’t arrived within 14 business days, please reach out to us here, and we’ll initiate an investigation to resolve the issue.
*Please note: Once we pass your item(s) to our courier, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues are beyond our control and need to be investigated by our courier. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.
Can I change my shipping address?
Oops! Entered the wrong address? Don’t worry—we can help! If your order hasn’t shipped yet, please contact us here, and we’ll update the address for you.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it and do not take responsibility for it, so please check your address carefully!
Do you ship internationally?
Whilst we started in Slovenia, our products are loved all over the globe!
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You can always contact us for any question at help@ravelia.co.
Last updated: September 2026